Customer Care

Overview

At Mercedes-Benz, we strive to handle all customer needs, from providing genuine parts to having qualified automotive technicians repair our vehicles. Mercedes-Benz Client Care is devoted to providing complete customer satisfaction and, as today’s vehicles have become increasingly advanced, our service facilities have changed with the times.

There is nothing better than the feeling of a new Mercedes-Benz, and the way to maintain that feeling is to insist on genuine parts and accessories fitted by factory trained technicians at authorized Mercedes-Benz dealers.

Roadside Assistance

We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.

Beyond the services and assistance provided through our dealer network, Mercedes-Benz Canada has a nationwide auxiliary support network with the sole purpose of providing Mercedes-Benz owners with peace of mind wherever and whenever they need it.

Emergency Roadside Assistance is available virtually anywhere in Canada or the continental United States. Specific coverage details can be obtained by calling the Mercedes-Benz Roadside Assistance number 1-800-387-0100.

Emergency Roadside Repair Service is also available in major metropolitan areas within a 50-km radius of your Mercedes-Benz dealer by calling 1-800-387-0100. Please contact a dealer for details and hours of service.

Vehicle identification number (VIN)

For either Emergency Roadside Assistance or Emergency Roadside Repair Service, the vehicle identification number (VIN) will be required at the time of the initial call.

The VIN is easy to find and is located on the automobile registration, on the dashboard viewed from outside the front of the windshield on the drivers side, or below the door latch on the drivers-side door pillar. This last eight digits of this number are needed to access customer records.

(Example of VIN: WDBAA23C4MB567890. The last eight digits MB567890 are required to identify the vehicle records.)

Tele Aid

The optional Tele Aid system provides help when it’s needed most. Tele Aid is available 24 hours a day and no phone is required. GPS satellites pinpoint the current location of the car and a cellular link provides contact with the Mercedes-Benz Customer Service Centre.

Three buttons in the car assist in communication: the SOS button for emergency aid, the “i” button for information, and the wrench button for Roadside Assistance. In addition, the system will automatically call for help should any air bag or Emergency Tensioning Retractor deploy.

Trip Interruption

If a non-accident related breakdown occurs during the warranty period that requires the vehicle to be towed by Mercedes-Benz Roadside Assistance to an authorized Mercedes-Benz dealership for repairs, drivers are covered. If the breakdown occurs more than 80 km from home, reimbursement up to $500 for hotel accommodations and up to $600 for alternate transportation expenses is provided while your car is being repaired at an authorized Mercedes-Benz dealership.

Authorized Mercedes-Benz dealers can provide complete details.

High Mileage Award

The Mercedes-Benz High Mileage Award program has been developed to recognize and reward brand loyalty and vehicle durability. The High Mileage Award is available free to Mercedes-Benz owners who have surpassed the 250,000 km, 500,000 km or 1,000,000 km milestone(s).

After successfully completing the award application, owners must take the car to a Mercedes-Benz authorized dealer for odometer verification. Mercedes-Benz owners should expect to receive their grille badge along with a presentation folio with a High Mileage Award certificate in 4-6 weeks time.

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Or select a location below:

Mercedes-Benz Boundary

3550 Lougheed Highway, Vancouver, BC Sales: 1-855-603-2279

When you’re looking for automotive excellence and customer service that exceeds expectations, make Mercedes-Benz Boundary your dealership of choice. Located in Vancouver, BC, we’ve been serving the communities of Maple Ridge, Port Moody, Port Coquitlam, New Westminster, Pitt Meadows, Burnaby, and beyond for over 15 years.

At our state-of-the-art, open-concept facility, we have hundreds upon hundreds of the most desirable new Mercedes-Benz luxury cars in the world, including the Mercedes-Benz C-Class, Mercedes-Benz E-Class, Mercedes-Benz GLA models, Sprinter Vans, and more. You’ll also find a large selection of pre-owned models in stock, as well as fast, easy, and competitive financing at your disposal.

Mercedes-Benz Richmond

5691 Parkwood Way, Richmond, BC Sales: 1-855-603-2278

It’s a lot easier to find, buy, and own a vehicle that meets and exceeds all your transportation requirements when you work with a truly exceptional dealership. That is why so many people from Richmond, Delta, and beyond choose to work only with Mercedes-Benz of Richmond. From our showroom, to our selection, staff, and services, we simply do things better than other dealerships. Work with us for any and all of your automotive needs, and count on enjoying a higher-caliber of assistance and attention without fail.

Mercedes-Benz North Vancouver

1375 Marine Drive, North Vancouver, BC Sales: 1-855-603-2243

Mercedes-Benz is known for sophisticated style, confident performance, and an overall attention to detail that sets it above other automakers. When you’re ready to discover what a truly elite automobile looks and drives like, visit Mercedes-Benz North Vancouver. We have the largest inventory of Mercedes-Benz vehicles in all of British Columbia, and our expert staff can help you explore the expansive options available to find the perfect car or crossover. Whether you’re looking for a new model with all the latest features and upgrades or a pre-owned model that looks and drives like new while saving you thousands, count on finding it here.

The size and variety of our inventory isn’t the only aspect that makes us popular with drivers in West Vancouver, North Vancouver District, Squamish, Whistler, and Pemberton. We also work carefully to design a faster, simpler, and more accessible financing process that meets the needs of car buyers rather than auto lenders.

Mercedes-Benz Vancouver

550 Terminal Avenue, Vancouver, BC Sales: 1-855-603-2242

or a vast selection of Mercedes-Benz vehicles, excellent deals on various models, competitive financing options, and expert automotive service, you’ll be hard pressed to find a dealership that compares to Mercedes-Benz Vancouver. That’s because we aim to treat every customer from the Vancouver area who sets foot inside our dealership with utmost respect, provide an unparalleled car buying experience, and deliver a stress-free environment, no matter the reason you come to us. We’re committed to the Mercedes-Benz namesake, and strive to exude luxury and sheer quality in everything we do.

Mercedes-Benz Vans Center

3550 Lougheed Highway, Vancouver, BC, Canada Sales: (604) 676-3778

Mercedes-Benz Richmond Service

13466 Verdun Place, Richmond, BC

Mercedes me

4151 Hazelbridge Way Unit 1110, Richmond, BC, Canada Sales: (604) 295-6089

Mercedes-Benz Vancouver Retail Group

, BC
Phone:
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