smartmove Assistance.

smartmove Assistance

smartmove Assistance.

In order to be able to provide you with optimal service when required, your car is additionally protected by our smartmove Assistance service for four years, unlimited km, after its initial registration.

The sole purpose of smartmove Assistance is to provide you, the smart owner, with the assurance and peace of mind of knowing that help is near should you ever need it, 24 hours a day, anywhere in Canada.

Services provided.

In order to receive smartmove Assistance, you must remain with your disabled vehicle. In addition, your vehicle must be plated and insured and on a regularly travelled road to receive smartmove Assistance services.

Whenever you call for smartmove Assistance, please have available your vehicle identification number (VIN).
1-877-627-8004
1-87-smart-004

Services available.

Battery Boost Service.

If your battery has run down, a service operator will provide a boost in an attempt to enable your vehicle to proceed under its own power.

Winching and Extrication Service.

Your vehicle will be extricated/winched when it can be safely reached from a cleared, normally travelled road.

Accidents.

If the breakdown is due to an accident, there will be a charge for the towing service, as accident damage is not covered under the smartmove Assistance program. Charges will depend on the distance the tow truck must travel to retrieve your vehicle and deliver it to the repair facility. We recommend to have your smart towed to the nearest authorized smart dealer. Remember, it is your right to choose the repair facility.

Flat Tire Service.

If your vehicle has a flat tire, the service operator will attempt to inflate the flat tire with the tire sealant included in your vehicle breakdown set.

Towing Service.

In the event of a mechanical breakdown, if attempts to make your vehicle safely operable at roadside have been unsuccessful, towing service will be provided free of charge to the nearest authorized smart dealer in Canada, up to a maximum of 400km. Please remember to contact your servicing dealer to advise them of your breakdown and to discuss and/or authorize the necessary repairs.

Trip Interruption Benefits.

If your vehicle is unable to proceed under its own power due to a non-accident related mechanical breakdown, smartmove Assistance will provide reimbursement for alternative transportation up to $200.00 per incident. (Note, this benefit does not apply for towing required as a result of an unsuccessful tire service, as this is not considered a mechanical breakdown.)

How to claim for reimbursement:

1. Claims must be submitted to smartmove Assistance within 30 days of the date of breakdown.
2. Indicate the cause and location of the breakdown. Towing claims must be accompanied by the original tow invoice.
3. Enclose a photocopy of the detailed repair invoice and original invoices/receipts for the alternate transportation costs incurred.
4. A cheque is sent upon receipt and confirmation of information (please allow 30 days for processing).
5. Reimbursement applies for breakdowns occurring anywhere in Canada and is subject to the terms and conditions set forth by Mercedes-Benz Canada Inc.
6. For reimbursement, please address claims to: smartmove Assistance, P.O. Box 5845, London, Ontario, N6A 4T4.

Liability and Limitations:

Mercedes-Benz Canada Inc. reserves the right to limit services and reimbursement to an owner or driver under the program described herein when, in the sole judgment of Mercedes-Benz Canada Inc., the claims become excessive in frequency or type of occurrence. Mercedes-Benz Canada Inc. also reserves the right to revise or discontinue the described services/benefits at any time, without notice, at its sole discretion.

All service operators providing service are independent contractors and are not employees of Mercedes-Benz Canada Inc. Therefore, the smartmove Assistance Program cannot and does not assume any liability or responsibility for any loss or damage to your smart or your personal property resulting from rendering such service.

Service operators may decline providing service if the vehicle is unattended. Should service be rendered, the service operator will not be liable for any theft or damage of the vehicle and/or its contents while left unattended.
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Or select a location below:

Mercedes-Benz Boundary

3550 Lougheed Highway, Vancouver, BC Sales: 1-855-603-2279

When you’re looking for automotive excellence and customer service that exceeds expectations, make Mercedes-Benz Boundary your dealership of choice. Located in Vancouver, BC, we’ve been serving the communities of Maple Ridge, Port Moody, Port Coquitlam, New Westminster, Pitt Meadows, Burnaby, and beyond for over 15 years.

At our state-of-the-art, open-concept facility, we have hundreds upon hundreds of the most desirable new Mercedes-Benz luxury cars in the world, including the Mercedes-Benz C-Class, Mercedes-Benz E-Class, Mercedes-Benz GLA models, Sprinter Vans, and more. You’ll also find a large selection of pre-owned models in stock, as well as fast, easy, and competitive financing at your disposal.

Mercedes-Benz Richmond

5691 Parkwood Way, Richmond, BC Sales: 1-855-603-2278

It’s a lot easier to find, buy, and own a vehicle that meets and exceeds all your transportation requirements when you work with a truly exceptional dealership. That is why so many people from Richmond, Delta, and beyond choose to work only with Mercedes-Benz of Richmond. From our showroom, to our selection, staff, and services, we simply do things better than other dealerships. Work with us for any and all of your automotive needs, and count on enjoying a higher-caliber of assistance and attention without fail.

Mercedes-Benz North Vancouver

1375 Marine Drive, North Vancouver, BC Sales: 1-855-603-2243

Mercedes-Benz is known for sophisticated style, confident performance, and an overall attention to detail that sets it above other automakers. When you’re ready to discover what a truly elite automobile looks and drives like, visit Mercedes-Benz North Vancouver. We have the largest inventory of Mercedes-Benz vehicles in all of British Columbia, and our expert staff can help you explore the expansive options available to find the perfect car or crossover. Whether you’re looking for a new model with all the latest features and upgrades or a pre-owned model that looks and drives like new while saving you thousands, count on finding it here.

The size and variety of our inventory isn’t the only aspect that makes us popular with drivers in West Vancouver, North Vancouver District, Squamish, Whistler, and Pemberton. We also work carefully to design a faster, simpler, and more accessible financing process that meets the needs of car buyers rather than auto lenders.

Mercedes-Benz Vancouver

550 Terminal Avenue, Vancouver, BC Sales: 1-855-603-2242

or a vast selection of Mercedes-Benz vehicles, excellent deals on various models, competitive financing options, and expert automotive service, you’ll be hard pressed to find a dealership that compares to Mercedes-Benz Vancouver. That’s because we aim to treat every customer from the Vancouver area who sets foot inside our dealership with utmost respect, provide an unparalleled car buying experience, and deliver a stress-free environment, no matter the reason you come to us. We’re committed to the Mercedes-Benz namesake, and strive to exude luxury and sheer quality in everything we do.

Mercedes-Benz Vans Center

3550 Lougheed Highway, Vancouver, BC, Canada Sales: (604) 676-3778

Mercedes-Benz Richmond Service

13466 Verdun Place, Richmond, BC

Mercedes me

4151 Hazelbridge Way Unit 1110, Richmond, BC, Canada Sales: (604) 295-6089

Mercedes-Benz Vancouver Retail Group

, BC

Phone:

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Mercedes-Benz Vancouver Retail Group
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